How to design chatbot

Chatbot vs GUI

Chatbot is an alternative User Interface besides website and app, providing service to users.

The advantage of conversational: 1. Easy to understand and simple to use.

2. Provides permanent canonical record.

3. Feel far more human.

The advantage of GUI: 1. Have images to show.

2. Easy to manipulate objects.

Facebook messenger provides a possibility to combine the advantages of the two in one experience.

Design Principles

  1. Be brief.
  2. Try to be stateless.
  3. Integrate GUI when needed.
  4. No need to pretend to be a real person.
  5. Structure data is good.
  6. Be predictable.
  7. Notify only when necessary.
  8. Fail gracefully.


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