Chatbot vs GUI
Chatbot is an alternative User Interface besides website and app, providing service to users.
The advantage of conversational: 1. Easy to understand and simple to use.
2. Provides permanent canonical record.
3. Feel far more human.
The advantage of GUI: 1. Have images to show.
2. Easy to manipulate objects.
Facebook messenger provides a possibility to combine the advantages of the two in one experience.
- Be brief.
- Try to be stateless.
- Integrate GUI when needed.
- No need to pretend to be a real person.
- Structure data is good.
- Be predictable.
- Notify only when necessary.
- Fail gracefully.